Banish Overwhelm from Your Shopping Experience

August 9, 2013

Frustrated? Overwhelmed?

There is no worse feeling than walking into a store and feeling overwhelmed that even with all these choices you won’t like how you look in anything in the store and that you will waste time, buy something you don’t love and leave empty handed. That leaves you feeling discouraged and hopeless!

That was exactly Marilyn’s dilemma. She is petite, about a size 12 on top and 14 on the bottom. She recently gained a few pounds and, as a result, had put off shopping until she was almost desperate. Although she had set out several times to shop, she always found something else she needed to do instead. Sound familiar?

But now, things had changed. Marilyn was invited to be a featured presenter at a weekend conference, and she wanted to look her best. Anxiety began to set in as she realized that the conference was only three weeks away. The anxiety was not about what she would say in her presentation — she had that down cold. But when she thought about what she would wear she actually considered canceling her appearance! She felt frumpy and old in everything she owned and could not imagine walking out on stage feeling that way. She knew she had to do something about that right away or she would be standing in front of an audience in a pair of worn black pants and an ill-fitting blue button down shirt and that was not an option. She wanted a new outfit that made her feel confident and sassy, but the problem was she had no idea where to start and was dreading the entire experience. So, she called me for help.

We met at a department store and after we had walked around for a few minutes and did not yet have anything she wanted to try on, I could feel her anxiety growing. She got more and more quiet with each step we took and I could sense discouragement and sadness in each of her sighs.

Finally, she turned to me and said with a slight break in her voice, “I would have left the store by now.” Without missing a beat, I smiled and jokingly said, “You can’t leave.”  (Actually, I was only half joking) “I promise we’ll find what you need.”

We stopped for a minute and I asked her what she was feeling. She looked around and with a wave of her hand said, “There’s too much here. I don’t know where to start and everywhere I do look I don’t see anything I want.”  I had heard this before from other women and know that this feeling of overwhelm is something many women struggle with all the time.

The truth is that department stores are big and at first (and sometimes second or third) glance can feel completely overwhelming. It is not your imagination. There is a lot to choose from. Look one way and you’ll see a sea of dresses — some sparkly and dressy, some short and flirty, and everything in between. Look the other way and you will see a wall of designers’ names, jeans in every imaginable color, not to mention shoes, handbags and jewelry counters that seem to go on forever.  It can make your head whirl! And, this is not only true about department stores. It is just as easy to feel out of your element in an off-price store, a consignment store or boutique.

Do you know your colors?So, how do you break the shopping experience down into manageable steps so you don’t flee the store immediately?  First of all, take a breath and begin by focusing only on these two things to start. (We’ll add more tools later.)

  1. Know what you needIf you go in trying to find everything all at once the overwhelm will haunt you. Purposely choose to shop for only one thing at a time. With Marilyn, for instance, our very first goal was to find her a beautiful jacket. We started in the suit section and then made our way to some of the designers — the whole time only looking for jackets. If you don’t find what you want you will know pretty quickly and you can choose to go to another store. Very little time wasted this way.
  2. Sort by color. While looking for the perfect jacket we didn’t look at every jacket there. That would have invited in more overwhelm. Instead, we started by focusing on finding colors that look fabulous on Marilyn. We skipped the light gray and mustard and headed for any deep purple and red we saw. By doing this we drastically reduced the amount of time we needed to find what we wanted and she knew that at least the color would be a success.

(If you do not have a current personalized color palette or know for sure what colors look great on you, review this article where I talk about the four colors that look good on many people)

Just focus on those two things for now. One more thought: Practice at different stores and see how you do. I know that, especially in department stores, there is a lot to see and it is so easy to get distracted. (No, you cannot make a detour to the children’s department to get your daughter a new dress!  You know you will never go back to shop for yourself.)

Plus, sometimes a store that used to be your favorite doesn’t work for you anymore. For instance, some of my clients used to love Ann Taylor and then several years ago, Ann Taylor changed their focus and, as a result, their styles changed. I rarely go in there now because it tends to be less classic and more trendy and often has a very limited color selection. It wasn’t that there was something wrong with these women, it’s that the store stopped making what worked for them. So, it was time to find a new store.

Remember, even if your wardrobe needs a complete overhaul, just focus on finding one thing at a time for now and only the colors that look great on you. Even if you don’t buy something, the experience will be quicker and much more enjoyable.

In my next blog, I will share how to take this experience to the next level so you can continue to refine your choices and banish the overwhelm.

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